Association of Marketing Theory and Practice, Association of Marketing Theory and Practice 2010

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College Students's Choice Criteria of Retail Banks

Charles Blankson, Trang P Tran

Building: Hilton Ocean Front Resort
Room: Promenade 7
Date: 03-26-2010 - 09:30 AM – 10:45 AM
Last modified: 02-09-2010

Abstract


The purpose of this research is to develop a scale identifying American college students’ choice criteria of retail banks. It is an exploratory study that complements extant studies on retail bank selection. The reliability of the scale was assessed using exploratory factor analysis and serves as a prelude to further empirical validation analysis. The results present four distinct factors important in the selection of retail banks, namely, "convenience", "competence”, “recommendation by parents" and "free banking - no bank charges". It concludes by discussing managerial contributions, limitations and future research directions.

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