ATTITUDES TOWARDS CONSUMER TRANSGRESSIONS IN THE MARKETPLACE
Sam Fullerton, Larry Neale
Building: Hilton Ocean Front Resort
Room: Promenade 8
Date: 03-26-2010 - 08:00 AM – 09:15 AM
Last modified: 01-23-2010
Abstract
A sample of 815 adults drawn from the general American population provided their perception of the appropriateness of 12 questionable consumer actions in the marketplace. The scenarios investigated ranged from illegal actions such as inflating one’s losses when filing an insurance claim to actions that while not illegal, may raise questions of ethics. One example is where the consumer seeks information from a higher-priced full service retailer and then purchases the product from a lower-priced retailer such as an Internet store. The 12 scenarios exhibited a wide range of mean responses on the six-point scale thereby supporting an often stated premise that consumer ethics is situational in nature. An array of commonly employed demographic questions was also included on the Internet-based survey, and differences of opinion were documented across the various demographic segments.
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