Association of Marketing Theory and Practice, Association of Marketing Theory and Practice 2010

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A Comparitive Analysis of Retail Store Image: Wal-Mart and Dillards

Charles E. Pettijohn, Linda S. Pettijohn, A J Taylor, Andrew J. Newman

Building: Hilton Ocean Front Resort
Room: Promenade 7
Date: 03-26-2010 - 09:30 AM – 10:45 AM
Last modified: 01-19-2010

Abstract


The research in this manuscript reports on analyses of retail image which compares the images of two well-known U.S. retailers.  The scale used is the research is one that has been specifically designed to evaluate consumers' perceptions of retailers.  The results indicate that differential scale items are required to meaningfully assess different varieties of retail establishments.  Specifically, the findings indicate that consumers assess retailers in a manner which seems consistent for retail store type.  The study offers conclusions and insights based upon the differential items used to assess discount retailers and traditional department stores.  

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