Association of Marketing Theory and Practice, Association of Marketing Theory and Practice 2010

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The Role of Trust in Today’s Extended Enterprise

Ken Saban, Michaela Ann Noakes

Building: Hilton Ocean Front Resort
Room: Promenade 5
Date: 03-25-2010 - 11:00 AM – 12:15 PM
Last modified: 01-19-2010

Abstract


This paper explores the role that trust plays in improving the overall collaboration and business performance of firms that constitute an extended enterprise. Case studies of Eli Lilly, Airbus and Toyota Motor Company illustrate the significant economic advantages of creating and maintaining a collaborative and trusting network. 


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